Service Description
This draft service description has been updated on March 20, 2026, based on the current codebase of the Service.
1. General Overview of the Service
Cuckoo (hereinafter the Service) is a digital wellbeing service provided by Cuckoo Networks Ltd to its customers. Its purpose is to support recovery, activity, and wellbeing during the workday. Through the Service, the User can take guided breaks, perform individual exercises, utilize mindfulness and other wellbeing content, log completed activities, participate in challenges, and track their own activity levels. The Service may also include company-specific content, shared breaks, events, group functions, step tracking, and ergonomics features.
The Service is provided as a cloud service (SaaS). It is primarily used via a web browser, and certain functions are also available through Microsoft Teams. The features of the Service may vary based on the Customer’s agreement, subscription type, company settings, integrations, access rights, and the User’s role.
2. Getting Started
Persons authorized by the Customer can join the Service via a company-specific registration link, invitation, or registration code. Registration can be completed using an email and password or through supported external authentication methods, such as Microsoft or Google login.
A registered User can access the Service on a computer, mobile device, or tablet regardless of time and place, provided a working internet connection is available. Use of the Service requires an up-to-date browser and that cookies and JavaScript are enabled. Certain features may additionally require the activation of browser notifications, camera access, or specific integrations.
3. Structure of the Service
- Front Page / Home: On the home page, the User can view, among other things, the next scheduled break, daily statistics and activities, personal logs, ongoing challenges and competitions, potential events, and the activity of followed users. The home page may also display monthly raffles, company competitions, and step tracking.
- Library: The Library contains separate views for exercises and pre-set breaks. Content can be searched and filtered by theme, intensity, available space, and equipment. The Service may also offer break generation based on text input, favorites, and the User’s own break presets.
- Challenges: In the Challenges section, the User can view invitations, as well as upcoming, ongoing, and expired challenges. Users can participate in various individual, group, activity, step, and themed challenges. The Service may also include monthly raffles and other campaigns.
- Groups: In the Groups section, the User can create groups, join groups via invitation or request, view company groups, and track group activity. Community features may also include following other users, commenting, reactions, and comparisons between groups.
- Company In the Company view, the User can view their organization’s profile, activity feed, internal rankings, group comparisons, company challenges, and any shared breaks or competitions. The Service may include inter-company comparison views or a ” Company league” if the Customer has enabled visibility.
- Ergonomics: The Service may include an ergonomics section where the User can perform guided posture or workstation tracking via camera, calibrate measurements, and view a summary after the session.
- Profile and Settings: The User can manage their account settings, language preferences, notifications, break and activity reminders, content preferences, privacy settings, subscription details, as well as their history, achievements, and statistics.
4. Service Features for the User
- Breaks, Exercises, and Wellbeing Content: The User can start a break from the home page, library, via a reminder, or within supported integrations. The Service includes pre-set breaks, individual exercises, and wellbeing content such as mindfulness practices. The Service may also include the User’s own break presets and breaks generated from text.
- Reminders and Notifications: The User can set recurring break reminders by weekday and time. The Service also supports activity reminders. Users can manage browser notifications and other notification channels in their settings. Through Outlook integration, the Service can offer smart reminders that take the user’s calendar into account.
- Activities and Steps: The User can log various physical, mental, or social activities as completed. Customer companies may have their own custom activities. The Service may also include step tracking and step challenges.
- Points, Levels, and Campaigns: The Service may utilize points, levels, rankings, and other gamification elements. Completed breaks, activities, challenges, and other supported actions can accumulate progress according to the current settings of the Customer or the Service. The Service may also feature monthly raffles or other campaigns subject to separately announced terms.
- Challenges, Groups, and Following: The User can follow other users, participate in groups, send and receive challenges, and see the activity of others within the chosen visibility settings. The Service may utilize comments, reactions, invitations, group comparisons, and shared breakrooms.
- Integrations: In addition to the browser, the Service can be used within Microsoft Teams. In the Teams integration, the User can, for example, log in, start a break, log activities, manage reminders and notifications, and participate in breakrooms. The Service may also include Slack and Outlook integrations for notifications and calendar functions.
- Privacy: The User can manage the visibility of their profile, their feed visibility to different audiences, their visibility in company rankings, and in certain other views. Both the company’s and the User’s own visibility settings affect what other users of the Service can see.
5. Service Features for the Company Administrator
The company administrator can manage company profile information, descriptions, website links, visibility settings, and the registration link. The administrator can view the user list, search for users, export user data in CSV format, and manage users within the limits of the Customer’s settings.
Furthermore, the administrator can manage company activities, view statistics, manage shared breaks, and create company-specific challenges. If the Customer has a self-service subscription or a license-based agreement, the administrator can also manage licenses, user seats, and billing-related views. A company may have multiple administrators simultaneously.
6. Support and Miscellaneous
The Provider may offer support through, for example, an in-service chat and other support channels. Features, content, visibility, and integrations may vary depending on the Customer’s agreement, access rights, device, country, and third-party services connected to the Service.
