Good morning, colleague! If civility is left at home and missing from the workplace, it can cost the company dearly.
It is often the smallest things that will ultimately have the greatest impact. But all too often they go unnoticed when the focus is on financial results. If someone talks about emotional management and emotional atmosphere, it’s seen as something “warm and fuzzy” that has nothing to do with real work.
Today’s work culture calls for performance and achievements. However, an atmosphere that supports the achievement of goals has been ignored. This is how Camilla Tuominen, founder and emotional coach at Emotion Tracker, sees the situation. Studies show that psychologically safe teams characterized by trust are the most committed and productive, as opposed to teams where each member struggles for top performance under severe stress.
Take a look in the mirror – you may well be the rotten apple at your workplace
Camilla Tuominen, along with Veera Lehmonen, CEO of Cuckoo Workout, want to include emotional management in the discussion raging around development of corporate culture.
Today, people are forced to run faster and faster all the time and to work like robots. At the same time, however, they are also expected to be creative and innovative, which is hardly possible with lots of unfinished tasks on their minds. Companies always need new ideas to stay competitive,” says Tuominen of the current situation.
The solution starts with you. It is important to learn to better recognize your own feelings, attitudes, behavior and way of talking, and to pay attention to body language and your own thoughts. Looking in the mirror helps you modify your own behavior, but it also helps you understand and encounter the feelings and behaviors of others. Coming up with new ideas should also take place in an open atmosphere with curiosity – not by judging or putting others down. This creates trust.
Small gestures and showing appreciation to other people are competitive assets for a company. It is important for the employer to be present and to listen, so that employees will feel genuinely appreciated. If you can increase the commitment of 30% of the employees in a company by 30%, total commitment within the company will increase by 9%. What if we tried this before laying people off?” asks Veera Lehmonen.
Cuckoo Workout, a break exercise app, was designed to improve the physical wellbeing of sedentary employees, but also to increase team spirit and to create a new kind of corporate culture. In addition to scoring points for your own break exercise performance, you also get points for taking a cup of coffee to a colleague or inviting them to join you for an exercise break.
A thoughtful dissident is a real asset for a company
The people who are not afraid to speak out are the most important resource a company can have, says Tuominen.
Today, the yes-men and women who never challenge the status quo are clearly overvalued, even though it’s those who have the guts to speak out who should be shown more appreciation. Corporate culture should also enable people to speak their minds, says Tuominen. It’s important to bear in mind that it’s ideas that clash, not people, and you can only achieve good solutions by challenging the status quo. Those who do this should not be labeled troublemakers. In my opinion, silence gives the message that one really couldn’t care less.
Today, with all the focus on getting things done as efficiently as possible, the power of the emotions is forgotten. When you succeed in getting employees emotionally committed to your company, their commitment to your goals is much stronger, and they are willing to go the extra mile for the company. Much more can be achieved with a positive atmosphere and drive.
“In meetings with customers, a competitive edge is created by interpersonal chemistry, which cannot be defined or copied. For example, some people are good at creating a positive and safe vibe,” says Tuominen.
These tips can help you to have a positive impact on the emotional atmosphere at your company:
1. Say hello! In meeting someone, look them in the eye, smile and say hello.
2. Say thank you – properly, and with the necessary amount of detail needed to make it sincere.
3. Apologize: instead of an email, find the person and apologize sincerely.
4. Use emotional language: don’t be afraid to express gratitude and enthusiasm. Acknowledge disappointments and fears.
5. Put yourself on the line: in addition to facts, tell a personal story that reveals your own vulnerability. This increases employees’ commitment to work on an emotional level as well.